Disconnecting?


Please check the following troubleshooting steps if you are seeing or experiencing internet connection issues:


  1. You will see the error message below if you are getting internet connection issues:



What should I do?

  1. Please check your internet connection: If you have an unstable connection, either through wireless or even wired connections, the experience may be degraded. Please make sure that your connection is stable, above all else, as a more stable connection will ensure proper data transmission and a better experience.
  2. Run our network diagnostic tool available here to find out more. If you see low download speed or a high ping result, then there is a problem with your internet connection.

What if I see problematic results from the network test?

  1. Turn off VPN if you are using it (or using a remote working environment/company internet)
  2. Check your Anti-Virus Software/Firewall Security Settings: Sometimes, your anti-virus software or firewall may be set to be very stringent regarding access to the network.
  3. Contact your Internet Service Provider (ISP): Please check if there are any outages in the area or any other reasons why you do not have internet.
  4. Contact Flow for further assistance if required.


Please take note of the following:

 

Supported


  • DSL connections
  • Cable Connections
  • Fiber Connections


Unsupported


  • Dial-up


Not Recommended


  • Satellite Internet: High network latency makes this service unusable for live applications, and performance can degrade due to weather conditions.
  • Unstable mobile connection (we do not recommend 5G as well at this point if you are travelling)
  • A poor or weak wireless internet (Wi-Fi) signal may be inconsistent and cause poor performance.