Disconnecting?
Please check the following troubleshooting steps if you are seeing or experiencing internet connection issues:
- You will see the error message below if you are getting internet connection issues:
What should I do?
- Please check your internet connection: If you have an unstable connection, either through wireless or even wired connections, the experience may be degraded. Please make sure that your connection is stable, above all else, as a more stable connection will ensure proper data transmission and a better experience.
- Run our network diagnostic tool available here to find out more. If you see low download speed or a high ping result, then there is a problem with your internet connection.
What if I see problematic results from the network test?
- Turn off VPN if you are using it (or using a remote working environment/company internet)
- Check your Anti-Virus Software/Firewall Security Settings: Sometimes, your anti-virus software or firewall may be set to be very stringent regarding access to the network.
- Contact your Internet Service Provider (ISP): Please check if there are any outages in the area or any other reasons why you do not have internet.
- Contact Flow for further assistance if required.
Please take note of the following:
Supported
- DSL connections
- Cable Connections
- Fiber Connections
Unsupported
- Dial-up
Not Recommended
- Satellite Internet: High network latency makes this service unusable for live applications, and performance can degrade due to weather conditions.
- Unstable mobile connection (we do not recommend 5G as well at this point if you are travelling)
- A poor or weak wireless internet (Wi-Fi) signal may be inconsistent and cause poor performance.