Webinato Help Desk

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• Sample Article Format

Academy - Learn How to Use Webinato 1

• Start Here: Webinato User Guides for the Administrator, Organizer and Presenter

Startup Guides for Admins and Hosts 5

• Quickstart Guide
• Backend Guide - Dashboard Administration, and Event Management
• Frontend Guide - Manage and Moderate a Flow Webinar Room
• Host Meetings with Flow
• How To Create an AutoFlow - For Hosts

QuickBytes for Admins, Hosts and Presenters 17

• Signing into Flow as an Admin or a Host
• Troubleshoot Password Errors - For Admins, Hosts, and Presenters
• Customize Flow Account Settings - For Administrators
• Edit Flow Account Settings
• Add or Edit Flow Admins and Other Roles

View all 17

Flow Shorties for Attendees 1

• Add an Event to Your Calendar

Connection Diagnostic Tools 1

• Webinato Network Diagnostic Tools

FAQ 4

• Supported Web Browsers
• Other Software Interference
• How to Clear WDA Cookies
• Conversion fails for slide with embedded objects

Webinato Application 7

• Installing the Webinato Application on Windows
• Installing the Webinato Application on macOS
• Webinato Application - Troubleshooting Installation and Runtime Issues
• Webinato Application FAQ
• Installing the Webinato Application on Linux

View all 7

Getting Started 7

• Required Internet Connections
• In-Room Troubleshooting
• Tips for Conducting Successful Large Webinars
• Configure Voice, Video and Online Status
• Slides Module: Best Practices

View all 7

Room Access Issues 7

• Cannot Login - Bad Username or Password
• Never Received Event Password
• Unable to Login to Event - This event has not started yet.
• Webinar Access - Page is Blank, or Room is Empty
• Security Error Occured

View all 7

Screen Sharing 13

• Screen Sharing with your Audience
• Screen Sharing Preferences and Options
• Problems with Webinato Screen Sharing Application
• Fit Image For All
• Mouse jumping when projecting

View all 13

Audio Options/Issues 5

• Using the Conference Bridge Settings Tab
• No Audio
• Setting Up Your Microphone
• Microphone Input and Quality
• Setting Access for the Integrated Phone Conference Bridge

Chat Options 6

• I only see one window, but I requested two window mode
• Two Window Mode
• Privatized Mode
• Announcements
• Audio Chat

View all 6

In-Room Tools 20

• Video Player Tutorial
• Chat Tutorial
• Types of Files Available with Documents Tool
• Unable to Download File from Documents Tool
• Video Player Information

View all 20

Advanced Troubleshooting 3

• How Do I Clear Webinato Application Cache?
• Slides not being Displayed
• Firewall and Proxy configuration for Network and Systems Administrators

Mobile App 2

• Webinato Mobile App Features
• Sound Loss For iPad/iPhone

Video 6

• Live Video
• How do I activate my webcam?
• Setting Up Your Webcam
• Turn off the Video Stream - Saves Bandwidth and Resolves Slowness, Audio Breakups
• Configuring Your Live Video (Participants List View)

View all 6

Billing 7

• What are the accepted forms of payment?
• What is the billing cycle?
• How do I cancel?
• What is your refund policy?
• Why am I getting notices that my room is expiring or expired?

View all 7

Creating and modifying webinar rooms 8

• How do I change the graphics in my room?
• How do I modify the capacity for an event?
• How do I modify the room layout?
• Is it possible to customize my room?
• How do I add/ remove a media module?

View all 8

Managing users 3

• What are the different user roles?
• How do I add/ remove a user?
• How do I modify a user's role?

I have questions regarding my invoice... 5

• Why am I getting invoiced when I just prepaid for a year?
• How do I pay my invoice?
• What are the different charges?
• I just paid to set up the account, why am I getting another one on the 1st?
•  I am on the account so why can’t I view invoices?

I can’t access the webinar as an Organizer 2

• My password is not working
• The webinar freezes at Webinato Logo

Setting up the webinar room 5

• What is a "room"?
• What are the main things I need to set?
• How do I customize a room?
• Administrator Guide to Setting up Events
• Moderator Guide

Adding/ Modifying users 4

• What are the different user roles?
• How do I add/remove a user?
• How do I modify a user’s role?
• Can I promote a user to a different role during a webinar?

Scheduling a webinar and event registration 5

• How do I schedule a webinar?
• Where do I find the event registration links?
• Can the registration page contain custom questions?
• Can I schedule an AutoPilot replay with an event?
• Can I place the registration on my own website?

Reporting 4

• Where do I find reports?
• When are reports available?
• Can I download reports?
• Can reports be automatically downloaded?

Other Admin tasks 1

• System Requirements for Webinato Organizers and Presenters

I can't access the webinar as a Presenter 2

• My password is not working
• The webinar is stuck at Webinato Logo

Microphone, phone, or other audio questions 4

• I'm having audio issues
• How do the phone conference bridge and VoIP work?
• Problems with Activating Microphone
• System Volume Controls

Questions on showing PowerPoint 5

• How to show my PowerPoint
• I’m having issues converting a PowerPoint
• I’m having issues showing a PowerPoint
• How to annotate slides in real time
• I am having Trouble Converting PowerPoint with Images Only

Questions on screen sharing 6

• How to share my screen
• I’m having problems installing the screen sharing application
• I Installed the Webinato Screen Share Application but it’s not Working
• My screen sharing is slow
• My screen sharing keeps getting interrupted

View all 6

Questions on webcams 3

• How do I activate my webcam?
• How much bandwidth does the webcam feature use?
• Why is my webcam video choppy?

How do I prepare for a presentation? 2

• How do I prepare for a presentation?
• Checklist for Presenters

Using other interactive tools 7

• How to use Instant Polls
• How to use the Documents Folder
• How to use the Cobrowser
• How to use the White Board
• How to use the Video Player

View all 7

Audio and phone issues 5

• I'm having audio issues
• How do the phone conference bridge and VoIP work?
• How do attendees listen to the webinar?
• Problems with Activating Microphone
• Some attendees are experiencing poor audio

Chat related issues 7

• Can I hide attendee messages?
• Can I change the location of the chat?
• Is there private messaging?
• Is chat the best way to handle Q&A?
• Can I erase some messages?

View all 7

Recordings and replays 4

• How do I record a webinar?
• Can I edit a recording?
• How do I replay a recording?
• How do I share a recording?

Other tools 9

• How to hide the stage while Presenters prepare
• How to use the Q&A Manager
• How to use the Presence Manager
• How to use the AV Remote Control
• How to use the Presentation Manager

View all 9

Attendee's Guide 2

• Attendee's Guide
• Webinato Application - Attendee Login Options

I can't access the webinar now 8

• The webinar freezes at Webinato Logo
• I don't have the password
• My password is not working
• I don't know how to enter my webinar
• The webinar is not loading although I have the correct login info

View all 8

I’m in a webinar but having issues 7

• I Don't Hear Anything
• I can't see the presentation
• Audio is intermittent, or audio is echoing
• I can't type in the chat
• I keep getting disconnected

View all 7

I am having issues on mobile 4

• How to enter webinars on mobile
• What features are available on mobile?
• I can’t login on mobile
• I cannot hear the webinar on mobile

I have questions regarding a recording 5

• I don't have the password
• The link does not work
• The recording keeps freezing
• Audio and/or image is out of sync
• Can I download the recording and play it offline?

Other Attendee issues 1

• I can’t register for a future webinar

Webinato Application Guides for Attendees 0

Screen Sharing 0

AutoPilots 1

• AutoPilot Recorder FAQ

Chrome 0

Webinato Application 2

• Webinato Application - Current Known Issues
• Webinato Application - White/Black Screen, Flickering Issues

Platform Updates 8

• Introducing the Webinato Desktop Application (WDA)
• Event Manager: Tracking Registration Source
• Making Your AutoPilots Available in Additional Rooms
• Webinato Smart Skin
• RealTimeChat Web hook

View all 8

Tip of the Month 4

• Using Surveys on your Exit Landing Page
• Converting, Downloading and Publishing your AutoPilot Recordings
• Windows 11 - Set Up Webinato Desktop Software and Screen Sharing
• Webinato is back to Browser-based options

Announcements 1

• About the Nationwide Internet Outage on Oct. 21, 2016

Billing/Account Related 10

• Buffer Seats
• My Room has expired. What happens now?
• Automatic Credit Card Payments FAQ
• Accepted Forms of Payment
• Understanding your First and Second Invoices

View all 10

Company/Room Settings 16

• The URL is not valid and cannot be loaded
• View More Participant Information
• Participants IP Addresses
• AutoPilot Playback Modes
• Select Language Channel

View all 16

Events and Reporting 8

• Room Usage Reports
• Bulk Registration in the Event Manager
• How to Use the Event Manager
• Setup the Credit Card Module to Accept Payments for Events
• Notify my website after an event registration has occurred

View all 8

AutoPilots 3

• AutoPilot Reports
• The AutoPilot Recorder
• Converting AutoPilots to MP4 Files - Best Practices

APIs 4

• How To Get Your Account API Credentials
• Setting up SSO (Single Sign On)
• End Room API URL Call
• User Entry / Exit API URL Call

Billing 1

• What is the billing cycle?

I have questions regarding my invoice 1

• How do I pay my invoice?

Creating and modifying webinar rooms 0

Managing users 0

Webinato Application Guides for Admins, Organizers and Presenters 2

• Login to the Webinato Application as an Admin/Organizer/Presenter
• Webinato Application Access History

Flow System Features, Requirements and Compatibility Tests 7

• Compatibility Tests
• Compatibility Test - Instructions for Host/Presenter
• Flow (flowapp.com) - Full List of Features
• A/V Compatibility Test - Instructions for Attendees
• Supported Operating Systems

View all 7

Flow Platform Updates 13

• Introducing "Registered Users" - Create Permanent Attendees for Webinar Rooms on Flow
• Introducing the Whiteboard + Notes with Multi-language Support
• Flow Release Notes: Version 1.6.0
• Introducing, the Web Content Block - 3D/Augmented Reality/Virtual Tours/Marketing
• Introducing the Meeting Mode

View all 13

Flow Startup Guides for Admins and Hosts 62

• Getting Started - Flow for Event-based Webinars
• Getting Started - Recurring Events: Set up, Pre-record, and Automate. Let the Magic Happen!
• Getting Started - Flow Meetings (Video Chat for 20 Users)
• Getting Started - Webinar Rooms
• Create and Manage Registered Users (Attendees) for Flow Webinar Rooms

View all 62

Flow Presenter Guides 9

• Flow System Requirements for Presenters
• How the New Webcam Tray Works (New)
• How to Contact Technical Support On the Fly
• In-Room Settings Panel
• How to activate the microphone

View all 9

Flow Attendee Guides 14

• What Do I Need to View Flow Webinars?
• How do I join a Webinar?
• Troubleshooting - FAQs for Attendees
• Troubleshooting Internet Connection-related errors
• Flow (Browser Version) Will Not Work on iOS (iPad/iPhone) Devices

View all 14

Flow Advanced Information 3

• Flow Media Requirements
• How To Check On Live Webinar Room Logs
• Recent Issues - Webcam not being activated (Chrome specific)

New Articles for Review 0

Flow Known Issues 0

Tips and Tricks 2

• Tips and Tricks - A/V Controls
• Tips and Tricks - Create AutoFlows and Automated Events with Ease

Mind Maps and Infographics 2

• 8 Steps for Planning and Hosting a Quintessential Webinar Experience
• 10 Reasons Why Education Providers Love Flow

Everything about Flow Rooms 3

• Flow Webinar Rooms - All in One Guide
• Registered Users - All Guides
• Managing the Guest Attendee Passcode

Development 4

• FLOW API 0.0.4
• Zapier Integration Instructions
• Single Sign On API (SSO API)
• Flow SSO Integration, iFrame Option and Custom URL

Flow Use Cases 4

• Flow for 1 on 1 Meetings (1:1)
• Flow for Marketing Webinars
• Flow for Online Training, Coaching, Education and e-Learning Webinars
• Flow for Sales Webinars