The current version of our iPad/iPhone app is 4.7. For a list of features you can visit here.
The latest version of the app is designed not to lose sound during a presentation or event. If you are experiencing sound loss, there are some things you can do to help pin point the issue or resolve it.
- Make Sure your Apple software is up to date.
- Make sure the volume is turned up and works for other things, like the music.
- Connect and stay connected to a good Wi-Fi network with a strong signal.
- If the sound is lost, check to see if those who are connected to a computer with a wired connection can still hear. Perhaps the loss of audio is on the Presenters end.
- Make sure the battery is strong and not depleted or near depletion.
- The iOS app is not designed to be played in the background, and for the best possible experience, keep the app active at all times during a webinar.
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Try powering off and powering on your device. To do this:
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Press and hold the sleep button (circled in blue).
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Wait for the screen to go black and receive the message on top "slide to power off".
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Move the red arrow button with your finger all the way to the right to turn it off.
- Press and hold the sleep button (circled in blue) to turn back on.
OR
- Press and hold the home button (circled in red) and sleep button (circled in blue).
- When the screen goes completely black it's off.
- Press and hold the sleep button (circled in blue) to turn it back on.
Also check this KB article:
Sound cuts off when mobile app runs in the background